Shipping & returns

Discreet delivery. Cold-chain ready.

Once your prescription is approved, your medication ships from a US-licensed compounding pharmacy in plain, unbranded packaging, with cold packs and insulation when the formulation requires it.

U.S. only 2–4 day transit Plain packaging Cold packs included
$25Flat U.S. rate
$250+Free shipping
Shipping rates

Two options. No hidden fees.

Flat rate

For orders under $250

  • Domestic U.S. shipping only
  • Tracked, insured carrier service
  • Insulated mailer + cold packs as needed
  • Plain, unbranded outer packaging
$25flat
How we ship

From the pharmacy to your door.

01

Compound & verify

Your prescription is filled by a licensed pharmacist; the batch's COA is matched to your dispense record.

02

Insulate & cool

Insulated mailer with cold packs as the formulation requires, plus a desiccant pouch for stability.

03

Plain wrap

Unbranded outer carton, no mention of the medication, the pharmacy, or LegitPep on the label.

04

Tracked transit

Tracked, signature-on-receipt carrier service. You receive a tracking link by email when the order dispatches.

Returns & refunds

If something's off, we make it right.

Federal regulations and pharmacy practice prevent us from accepting returns of dispensed medications once they leave the pharmacy. But if there's an issue, we resolve it.

  • !Damaged in transitEmail support@legitpep.com within 7 days of delivery with photos. We replace the affected items at no cost.
  • Wrong prescription / dosageIf what you receive doesn't match your prescription, contact us immediately for a corrected dispense.
  • Quality concernIf a Certificate of Analysis or visual inspection raises any concern, we replace and the original ships back to the pharmacy under our return-to-pharmacy protocol.
  • Provider declines treatmentIf your provider determines treatment is not appropriate, you are refunded in full for the medication charge.

Carrier insurance summary

Carrier
USPS Priority / UPS
Tracking
Included on every order
Coverage
Up to $1,000 declared value
Cold pack
As required by SKU
Avg transit
2–4 business days
Cutoff
12:00 PM MT same-day

Order today, ship today.

Place your order before 12:00 PM MT on a business day and your prescription is reviewed and dispensed the same day.