Frequently asked

Answers, straight from the pharmacy.

Everything to know about consultations, prescriptions, the dispensing pharmacy, shipping, privacy, and refunds. If something's missing, our care team responds within one business day.

< 1 dayProvider review
47 statesProvider coverage

Service area, pharmacy & provider network

What states do we serve?
LegitPep currently serves 47 states. We do not currently serve California, New Jersey, or South Carolina.
Who are our pharmacies?
Rush Pharmacy.
Who is our provider network?
Locum Tele.

Eligibility & consultation

Do I need a prescription?
Yes. All medications offered through LegitPep are prescription-only and require evaluation by a US-licensed healthcare provider. Your provider consultation is included in the treatment price and covers your initial intake review plus the first 30 days of provider follow-up. You are only charged if a prescription is issued.
How does the consultation work?
Complete a brief intake covering your goals, medical history, and current medications, then check out securely — your payment method is only pre-authorized (a temporary hold). A US-licensed provider reviews your information and, if you are an appropriate candidate, issues a prescription. If a prescription is not issued, you are not charged and the hold is released.
Which states do you serve?
Provider coverage currently spans 47 US states. We do not currently serve California, New Jersey, or South Carolina. State-specific availability of the prescribing provider is confirmed during your consultation.
What if I am not eligible?
If your provider determines a treatment is not appropriate for you, no prescription is issued and you are not charged — your card is only pre-authorized at checkout, and the hold is released.

Medication & pharmacy

Are these medications FDA-approved?
These are compounded preparations, not FDA-approved drug products. They are produced in a US-licensed compounding pharmacy under USP standards (including USP <797> sterile compounding) and FDA-regulated requirements for compounded medications under FD&C Act §503A. LegitPep does not dispense FDA-approved brand-name drug products.
How do you verify potency and quality?
Every batch is tested by an independent laboratory for potency, identity, and sterility. The Certificate of Analysis is available on each product page or by request through your patient portal.
What about side effects?
GLP-1 medications can cause side effects including nausea, vomiting, fatigue, and rarer serious effects. Side effects are discussed during your consultation and detailed in your prescription information. Always report concerning symptoms to your provider promptly.
How is my medication compounded?
Sterile compounding is performed in a USP <797> cleanroom by licensed pharmacists. Active ingredients are sourced from FDA-registered suppliers. Each vial is labeled with the lot number and tied to its production COA.

Shipping & delivery

How long does delivery take?
Once your prescription is approved, your medication ships within 1 business day. Domestic US transit is 2–4 business days with cold-chain packaging where required.
Do you ship internationally?
No. We currently dispense to US patients only.
Is the packaging discreet?
Yes. All shipments arrive in plain, unbranded outer packaging with no mention of LegitPep, the medication, or the pharmacy on the exterior.

Privacy, billing & refunds

Is my health information protected?
Yes. Your protected health information (PHI) is handled in accordance with HIPAA. Information is shared only with your prescribing provider, the dispensing pharmacy, and the carrier delivering your shipment.
What payment methods do you accept?
Major credit and debit cards. Your card is pre-authorized at checkout and charged only after a licensed provider issues your prescription. Pricing is all-inclusive — consultation, provider follow-up, and shipping are included. Insurance is not used.
Can I get a refund?
If your provider does not issue a prescription, you are never charged — your card is only pre-authorized at checkout and the hold is released. Once a medication has shipped it cannot be returned for safety reasons; if it arrives damaged or not as prescribed, contact support@legitpep.com within 7 days for a replacement.
Can I cancel a subscription or repeat order?
Yes. Subscriptions renew automatically based on the term you selected at checkout. Cancel anytime — at least 48 hours before your renewal date — through your patient portal at app.legitpep.com or by emailing support@legitpep.com.

Still have questions?

Email our care team, typical response within one business day. Include your order number if it's about a specific prescription.